Shipping & Policies
Welcome
Welcome to LUX ART Jewelry. We Specialize in high quality (Hand made) one of a kind rings for any occasion. At LUX ART Jewelry we will bring your dreams to life.
- Please visit our shop and view our rings for a better image of who we are and what we are capable of creating for you.
Payments
We accept Visa card, Master card, American Express, Discover. The payments are made during the purchase of the product. The tax is included in the price of the product. There will be a 100% money back if cancellation made prior to production or if the product(s) are returned within 7 days from the date of purchase.
Shipping
Shipping Details: We ship your beautiful item in 1-2 weeks. Free Shipping anywhere within and the U.S. The items are shipped via insured mail by
FedEx or USPS for all orders.
* International shipping is subject to additional shipping charge(s).
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 5 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
We are very confident that our jewelry will meet your expectations. However, if you are not completely satisfied with the purchase you made, you may return your order within 7 days for a full refund or exchange.
**Please Contact the us FIRST to discuss the reason you would like to return, if returning the item is finalized, follow the steps below;
* The item(s) being returned or exchanged
* A brief reason for a return or exchange
* The email address used to make the purchase
* Ship your items via UPS, USPS, or FedEx insured carrier
* Retain the tracking number for your records
Note: The customer is responsible for shipping costs in both directions on returns and exchanges.
The jewelry exchange will process upon receipt of the package. Some exclusions may apply: merchandise that has is a special orders such as; Stone replacement, Custom design, Personal engraving would NOT be eliagble for a return or exchange.
If you have any questions, please contact us at: LuxArtJewelry@gmail.com
Best regards,
Lux Art Jewelry
Additional
Lux Art Jewelry Offers;
-Computerized ring restore.
-One of a kind personalized ring for that special someone, with FREE Engraving of names and quotes(on most rings).
-Hand crafted custom rings designed with our NEWLY upgraded computer designing technology.
Frequently Asked Questions
Can I request a different ring size from that is listed?
Yes, All rings can be resized however the size listed for the only sizes that would not change the price of the ring.
Requesting a larger ring size may change the price of the item as more Gold and/or stones will have to be used.
Custom and personalized orders
Most items have the capability of having custom engraving done.
Gift wrapping and packaging
Yes, most rings are gift wrapped when shipped actually.
Wholesale availability
No, we are a custom shop on Etsy only.
Can the stones be changed to my liking?
Yes, We list the best stone combinations in our shop, however any of the stones seen on most of our rings can we replaced per request. Note- price of ring may change
Custom and personalized orders
Yes, We list the best gold color with the correct stone combination. If you wish to change the gold color or stone one a ring you like, this is possible but please keep in mind that the price of ring may change.
Custom and personalized orders
Sure, at times we are able to provide a better price. Please ask before checkout. These discounts are possible due to gold prices changing often.
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